» Where are your headquarters located and how do I contact you?

The IHOP Restaurant Support Center is located at:
450 North Brand Blvd
Glendale, California 91203
Phone:  (818) 240-6055
Our hours are 8:00 a.m. to 5:00 p.m. Pacific Time

» When and where was IHOP founded?

The first IHOP opened July 7, 1958 in Toluca Lake, California. IHOP was founded by brothers Al and Jerry Lapin.

» How many IHOP locations are there?

As of September 30, 2009 there were 1,433 IHOP restaurants in 50 states, Canada and Mexico. Visit our Restaurant Locator for more information.

» What are your restaurant hours of operation?

99 percent of IHOP locations are owned by independent franchisees. As such we feel they are best able to judge the appropriate hours for their IHOP. Our minimum hours of operation are as follows:
Sunday through Thursday 7:00 a.m. to 10:00 p.m.
Friday and Saturday 7:00 a.m. to 12:00 midnight.

» Does IHOP franchise its restaurants?

Yes, 99 percent of our restaurants are franchised. We believe that equity-involved owner/operators as franchisees will provide a better dining experience for our guests.

» Can I buy stock in IHOP?

Yes. IHOP restaurants are franchised and operated by Glendale, Calif.-based International House of Pancakes, LLC and its affiliates.  International House of Pancakes, LLC is a subsidiary of DineEquity, Inc., which is publicly traded on the New York Stock Exchange under the symbol "DIN".

» Can I order merchandise and food items via e-mail, telephone or fax?

We do not offer any food items for sale.  Commemorative logo merchandise is available for purchase online at www.ihopstuff.com.

» Does IHOP offer gift cards?

It is easy to give the gift of IHOP, with our gift cards.  Available in denominations from $5 to $50, IHOP gift cards are available at any of our U.S. restaurants. You can also order gift cards online by clicking here. (Please note that Canadian gift cards are only available in Canadian restaurants.)

» Are recipes available for the items on your menu?

We do sincerely appreciate your interest in our menu items; however, we are unable to release recipes.

» Is nutritional information available?

Currently we do not offer this information on our website.  IHOP offers a wide variety of food that should allow most people to choose a meal that suits their dietary needs. 

» Can I obtain coupons from your website or through the mail?

Periodically, we do offer a special coupon and the most common method of delivery is in the glossy coupon inserts in the Sunday newspaper.

» Does IHOP utilize a mystery shopper program?

Yes we do, if you are interested in becoming a mystery shopper please contact our vendor partner Shop'n Chek Worldwide.

» Does IHOP support community functions and charities? If so, how do I request support?

IHOP and the franchisees that operate our restaurants are proud to support the communities in which we conduct business. We support a wide variety of causes ranging from national charities to local organizations. We currently are not considering cash contributions to charities, unless they are charities that IHOP already supports. However, we will consider charitable contributions in the form of gift cards and gift certificates.

Requests for support are accepted via US mail, (no faxes, telephone calls or e-mails please) on organization letterhead that includes a copy of the IRS determination letter indicating 501 (C) (3) status. In addition the organization's federal tax identification number should be provided. Please allow four weeks for a response from IHOP.

All causes must be both non-profit and charitable in nature. This means that we are unable to support "clubs", social groups or other organizations that are not for profit, but do not have a charitable component

IHOP receives a large number of requests for assistance every week. Unfortunately, we can not support every request. Once a decision is made, the organization will be notified via mail. Requests should be mailed to:

IHOP Restaurants
Restaurant Support Center
ATTN: Guest Services
450 N. Brand Blvd.
Glendale, CA 91203

» What animal welfare standards does IHOP have in place?

IHOP believes that animal welfare is important and as such we require all suppliers to have animal welfare programs in place that comply with the standards for animal welfare set forth by industry leaders such as:  

o American Meat Institute

o National Chicken Council

o National Pork Board

We work with others in our industry and our suppliers in an effort to continuously raise the bar on animal welfare standards. One reason that we are a member of the National Council of Chain Restaurants (NCCR) is to foster the industry and suppliers in our combined commitment to animal welfare.